FUTURE FOODS AUCKLAND LTD
Privacy Policy
Last updated: 19 September 2026
Future Foods Auckland Ltd is committed to protecting your privacy and handling personal information responsibly. This policy explains how we collect, use, store and disclose personal information when you use our website, shop with us, contact us or apply for an account.
1. Information we collect
Depending on how you interact with us, we may collect your name, email address, phone number, preferred contact method, delivery and billing addresses, organisation details, NZBN and GST information, account application details, trade or payment references, order and invoice information, enquiries, marketing preferences, and technical information associated with use of our website.
2. How we collect information
We may collect information when you browse our website, create an account, place an order, contact us, complete a form, apply for a school or business account, subscribe to communications, or otherwise provide information to us.
3. How we use information
We use personal information to process and fulfil orders, arrange pickup or Auckland delivery, contact you about orders or enquiries, administer customer and organisation accounts, assess account applications, prepare invoices, provide support, improve our website and services, maintain business records, send marketing where you have opted in, prevent misuse or fraud, and meet legal obligations.
4. Service providers and disclosure
We may share information with trusted service providers where reasonably necessary to operate our website and business, such as website hosting, database, payment, email, analytics, accounting and delivery providers. We may also disclose information where required by law or where reasonably necessary to protect our legal rights. We do not sell or rent personal information to third parties for their own marketing.
5. Payments
Online payments may be processed by a third-party payment provider. Payment card details may be collected and processed directly by that provider rather than stored by Future Foods Auckland Ltd. Their handling of payment information is also subject to their own privacy and security practices.
6. Cookies and website analytics
Our website may use cookies and similar technologies to operate website features, remember preferences, understand website use and improve our services. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.
7. Security and retention
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure. No internet transmission or electronic storage method can be guaranteed to be completely secure. We retain information for as long as reasonably required for the purposes for which it was collected, our business and record-keeping requirements, and applicable legal obligations.
8. Access and correction
You may ask to access or correct personal information we hold about you, subject to applicable New Zealand law. Contact us using the details below. If you have a website account, some information may also be available through your account.
9. Marketing communications
Where you have chosen to receive marketing from us, you may unsubscribe using the option provided in the communication or by contacting us. Operational messages about an order, account or enquiry may still be sent where necessary.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on this website with its latest update date.
11. Contact us
Future Foods Auckland Ltd
19A Onslow Ave, Papatoetoe, Auckland 2104
Email: office@futurefoodsauckland.co.nz
Phone: 021 101 4997